Every Google review answered in your restaurant's own tone.
One-time €40 + VAT setup fee. Then 14 days free.
New Google reviews arrive in your dashboard every day.
Reputal drafts the reply in your restaurant's tone, in the guest's language.
Review and post with one tap, or let replies post automatically.
Fantastic tortilla and croquetas, and the team was so friendly. A perfect stop after the Prado museum. We will be back!
Thank you so much, Daniel! We are delighted you enjoyed the tortilla after your visit to the Prado. We hope to welcome you again on your next trip to Madrid.
Good food and very attentive service. The meat was a little salty, but we will be back.
Thank you, Carmen. We've made a note about the salt and raised it with the kitchen today. We are glad you liked the service. See you soon!
Saturday on the terrace: we waited more than half an hour for someone to take our order. The tortilla was excellent, though.
Javier, we are sorry about the wait. A Saturday on the terrace should not start like that, and we have talked it through with the floor team. Thank you for telling us, and for the kind words about the tortilla. We hope you will give us another chance.
Add staff on the terrace at weekends
It is the most repeated complaint this month: 9 reviews.
Every unanswered review is a missed chance.
A reply shows someone listened.
An unhappy guest can come back.
Future guests read your replies.
Recent replies build confidence.
The lobster rice was incredible and our waiter Jake was a delight. The wait for the main course was long though, and the table was a bit noisy.
Could be written for any restaurant
A good reply is never a template: it names what the guest said, owns what went wrong and invites them back.
We used to spend hours struggling to reply to every review. Now every guest receives a personalized response in their own language, and all I have to do is tap approve. The automated feedback summary immediately highlights what guests love and what we need to fix. It gives us total control with virtually zero effort.
Easy to set up, and the replies to reviews come out very professional. I find the summary very useful and it saves me time.
Translated from SpanishOnce your reviews are running, add the tools for your team.
Three independent features. Pick what you need today, add the rest anytime. All prices exclude VAT.
AI drafts and posts replies to every Google review
One-time €40 + VAT setup fee. Then 14 days free.
Start 14-day trialOne-time onboarding fee: €40 + 21% VAT. VAT is added at checkout where applicable. Businesses outside the Netherlands with a valid EU VAT number pay 0%.
Bundle and save: 15% off with two features, 20% off with all three.
Consultation, €50 + 21% VAT per session An optional monthly 30 minute session with Jens, not included in the monthly price. Available once you are subscribed, booked and paid for separately from your settings page.
Not sure yet? Book a free 15-minute consultation with Jens first.
Book a free 15-min consultationHave a promo code? Enter it at checkout.
“We transform hospitality cultures into profit engines by elevating the human connection.”
Reputal Solutions was founded by Jens Oskar Gudmundsen after years in hospitality, seeing again and again what separates good teams from great ones: a culture where people care about every guest, take pride in their work and push each other to be better.
That culture is what we help restaurants build. Our tools take the busywork off managers' plates and make great service visible, so the culture that wins guests becomes part of everyday work.
A master's degree from one of the world's top hospitality schools, and hands-on experience from the floor to the boardroom.
No. Prices do not include VAT. VAT is added at checkout where applicable and shown on your invoice. Businesses outside the Netherlands with a valid EU VAT number pay 0%.
Two things earn points. A guest naming someone in a review is worth ±3, depending on whether the mention is positive or negative. An upsell a manager logs during a shift is worth +1.
Those points build a live leaderboard your team can see, ranked by week, month, or all time. The visibility is what drives the competition.
No. There is nothing to install and nothing to connect to your point-of-sale.
Reviews come through your existing Google Business Profile. Upsells are logged in seconds on one in-app screen, with no register or kitchen system involved.
Your own documents. Upload the handbooks, menus, food safety guides and licenses you already have, and Reputal turns them into structured modules.
Nothing is invented. If a policy is not in the material you uploaded, it does not appear in the training, and each document ends with a short quiz so you can see what actually landed.
Most restaurants are live within a few days. Your onboarding fee covers connecting your Google Business Profile, calibrating your reply tone, an initial reputation audit, and a walkthrough call, so you are not figuring it out alone.
That is the whole point of the tone calibration step during onboarding. Every draft is written in your restaurant's voice, not a generic template.
You review and edit any reply before it goes out, or switch on auto-posting once you trust it.
No. Each stands alone. Most restaurants start with reviews and add ranking or onboarding later, and the more you add, the more you save.
Yes. Billing is monthly with no contract. Cancel whenever you want, your access continues until the end of the period you already paid for, and you will not be charged again after that.
No. It's an internal tool for your team only, guests never see it.
An optional 30 minute session with Jens, €50 + 21% VAT per session, not included in the monthly price. Once you are subscribed, book and pay for it any time from your settings page, up to once per calendar month.
Reputal is a Dutch company that serves Spanish restaurants, which is why our number starts with +31. A Spanish-speaking contact is available.
