Terms of Service

Reputal Solutions. Last updated 20 August 2026.

These Terms of Service ("Terms") govern your use of the Reputal Solutions website and Service, provided by Reputal Solutions (KVK 42135688, VAT NL005524164B44), Amsterdam, the Netherlands ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Reputal Solutions provides reputation management and staff performance tracking for restaurants, offered as three independent subscription features (Reviews, Staff Ranking, and Staff Onboarding) that can be combined in any number, as described on our pricing page. A one time consultation session with Jens is available separately, for active subscribers, as described in section 9 below.

2. Account registration

To use the Service, you must create an account and provide accurate information, including your restaurant name and contact details. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

You must be authorized to act on behalf of the restaurant business you register, and, if you connect a Google Business Profile, you must be authorized to manage that listing.

3. Subscriptions and billing

• The Service is billed monthly, with no long term contract. Changing which features you subscribe to takes effect immediately, with the difference charged or credited on a prorated basis.
• Fees are billed in advance via our payment processor, Stripe. You authorize us to charge your payment method on file for recurring subscription fees.
• Prices are listed exclusive of VAT, and VAT is added at checkout based on your billing details.

3.1 Cancellation

• You may cancel your subscription at any time from your billing settings.
• When you cancel, your access continues until the end of the billing period you have already paid for. You will not be charged again after that period ends.
• The one time onboarding fee and any one time consultation purchase (see section 9) are not subscriptions, are not affected by cancellation, and are not refunded once paid, except as required by law.

4. AI generated content

The Service uses AI to draft replies to your Google reviews based on the tone and information you provide. You are responsible for reviewing drafted replies before they are posted, unless you have explicitly enabled automatic posting. We are not responsible for the content of automatically posted replies once you have enabled that setting.

5. Staff ranking feature

The staff ranking feature is an internal tool intended for your own team's use. It is not visible to your customers. You are responsible for the accuracy of any staff names or activity you log, and for ensuring your use of this feature complies with any applicable employment or workplace data rules in your jurisdiction.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to access another restaurant's account or data
• Interfere with or disrupt the Service's operation
• Use the Service to post false, misleading, or fraudulent reviews or replies
• Reverse engineer or attempt to extract the underlying software of the Service

7. Google Business Profile connection

By connecting your Google Business Profile, you authorize us, through our processor Zernio, to access and manage your reviews and business listing information in accordance with our Privacy Policy and Google's applicable policies. You may disconnect your Google Business Profile at any time from your account settings.

8. Intellectual property

The Service, including its software, design, and content (excluding your own business data and reviews), is owned by Reputal Solutions and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business during your subscription.

9. Consultation sessions

A consultation session is a one time, 30 minute session with a Reputal Solutions consultant, purchased separately from your subscription for a fixed fee shown at checkout. It is available only to active subscribers, limited to one purchase per calendar month per account, and is not a subscription, not included in your monthly subscription price, and not refunded once paid, except as required by law. Sessions are scheduled by mutual agreement after payment. Recommendations provided during a session are advisory in nature, and implementation decisions remain your responsibility.

10. Limitation of liability

To the maximum extent permitted by law, Reputal Solutions is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to lost revenue or lost reviews. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months preceding the claim.

Nothing in these Terms limits liability for damages caused by intent or gross negligence, or excludes any liability that cannot be limited under Dutch law.

11. Termination

We may suspend or terminate your account if you violate these Terms, fail to pay applicable fees, or misuse the Service. You may terminate your account at any time by canceling your subscription and contacting us to close your account.

12. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the Netherlands. Any disputes will be submitted to the competent courts of Amsterdam, the Netherlands.

14. Contact

Reputal Solutions
Email: jens@reputalsolutions.com
WhatsApp: +31 6 30731471
Amsterdam, the Netherlands