“Sarah, we're so sorry, an anniversary dinner deserves better than a 40 minute wait and a cold risotto. That's exactly the kind of night we work hardest to avoid, and this time we fell short. We've already spoken with our kitchen and floor team about tonight specifically. We'd really love the chance to make it right, please reach out to us directly so we can talk.”

“This genuinely made our day. We'll make sure Marco sees this, he'll be thrilled you noticed the little things. Three hours and you still didn't want to leave is exactly the kind of night we're chasing every single service. Can't wait to have you back for the next celebration.”