Reputation is revenue.
Your reputation is the reason tables fill — or don't.
Reputal Solutions manages your online reputation, motivates your team to earn better reviews, and gives your restaurant a quarterly outside audit from a hospitality expert — not a review bot.
Why this matters
Guests decide where to eat before they see the food — based on star rating alone.
An unanswered review doesn't just sit there — it tells guests you're not paying attention.
A few tenths of a star changes how often you surface in search — and how many people walk in.
Most owners know this. Few have time to fix it.
Every review, answered.
We monitor and respond to every review in your restaurant's tone. Nothing goes unanswered while you're running the floor.
“Amazing pasta, but service was a little slow on a Friday night.”
Your team is the engine.
A live leaderboard ranks staff on what actually reflects guest experience — how often they're mentioned by name in reviews, how many signature dishes they sell, and other measures tailored to your establishment. Ranked staff compete. Service improves. Guests notice.
- 1Sam4.9
- 2Priya4.8
- 3Noah4.6
- 4Elena4.4
Where the expert comes in.
Every quarter, a full analysis of your reviews and operations — followed by a 30-minute working session with Jens to decide what changes before the next quarter.
“I transform hospitality cultures into profit engines by elevating the human connection.”
A master's graduate from one of the world's leading hospitality schools. Hands-on experience across every sector — from the floor to the boardroom. Software alone can't fix a service culture; Reputal's consulting arm can.
Without Reputal Solutions vs. With Reputal Solutions
| Without | With | |
|---|---|---|
| Reviews | Answered late or not at all | Answered same-day, in your voice |
| Staff performance | Invisible until a review calls it out | Tracked and ranked in real time |
| Operational blind spots | Found the hard way — by guests | Caught quarterly, before they cost you |
“I used to let reviews sit for weeks because I didn't know what to say. Now they're handled before I've finished my coffee.”
— Early Reputal restaurant, AmsterdamThree tiers, pick your depth
- Every review answered, same day
- Written in your restaurant's voice
- One-tap approval, or fully automatic
- Quarterly review summary with improvement points
- Everything in Basic
- Staff ranking software
- Built to raise your rating over time
- Everything in Standard
- Full quarterly analysis of reviews and operations
- 30-minute consultation with Jens
- Priority support
Questions, answered
Do I need all three services?
No — each stands alone; most restaurants start with reputation management and add the rest later.
What happens in a quarterly consultation?
A structured review of your SOPs and reputation data, with concrete changes to make before the next quarter.
Can I cancel anytime?
Yes, monthly billing, no contract.
Is staff ranking visible to customers?
No — it's an internal tool for your team only.
- Emailjens@reputalsolutions.com
- WhatsApp+31 630731471
- HoursMon–Fri, 9:00–19:00